Here is How to Withdraw Money From ATM to Mpesa
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ATM Withdrawal Service
ATM withdrawal service is available to M-PESA registered customers and is currently available at PesaPoint, Equity Bank Branches, Diamond Trust Bank, KCB, Family Bank and NIC Bank ATM’s.
To withdraw cash you will need to follow these instructions:
First on your phone:
- Select ‘Withdraw Cash’ from the M-PESA menu
- Select ‘From ATM’
- Enter Agent Number which is 555555 if you’re withdrawing from these ATMs: Pesapoint, Diamond Trust Bank, KCB, Family Bank and NIC Bank and if you’re withdrawing from Equity Bank ATM use the Agent Number 286286
- Enter your M-PESA PIN
You will receive an SMS notification from M-PESA with a 6-digit authorization code. (The code expires after 10 minutes and you will be expected to initiate the transaction afresh if you need to withdraw money again.)
Then on the ATM:
- Select the M-PESA button on the PesaPoint, Equity Bank, Diamond Trust Bank, KCB, Family Bank, NIC Bank ATM
- Select your preferred language
- Enter the 6-digit ATM Authorization Code on the ATM keyboard.
- Enter your Safaricom mobile number.
- Enter the amount you wish to withdraw, press CONTINUE to proceed with transaction.
- ATM will dispense your cash and issue you with a receipt. You will also receive an SMS from M-PESA confirming the transaction.
How To Get Your Mpesa Statement on Email
M-PESA Statements on E-Mail
You can now receive Monthly M-PESA statements easily and conveniently.
Simply dial *234# from your mobile phone to access the menu, Select ‘My M-PESA Information’, then ‘M-PESA Statement’ or Click on M-PESA Statement at the bottom of the M-PESA landing page on mySafaricom App.
Select ‘Full Statement’ then register with your National ID or document of registration number, then enter and confirm your email.
You will then get a message confirming that you have registered for the service.
Your M-PESA statement is sent to you via email by the 5th of every month.
So wherever you are receive M-PESA statements at your convenience.
